Shipping policy

SHIPPING POLICY

Last updated: August 20, 2026

Thank you for shopping with Rehand. This Shipping Policy explains how orders placed through rehand.com are processed and delivered.

1. Shipping Destinations

Rehand offers shipping to customers in the United States and selected international destinations.

Available shipping options may vary depending on the destination, product, package size, and local delivery availability.

If we are unable to ship an order to the address provided, we will contact you using the information submitted with your order.

2. Order Processing

Orders are typically inspected, prepared, and dispatched within one business day after the order is successfully placed and payment is confirmed.

Business days do not include weekends or public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day. During holidays, promotional events, product launches, or periods of unusually high demand, processing may take longer.

3. Shipping Rates

All applicable shipping charges will be displayed during checkout before payment is completed.

For U.S. orders, Standard Shipping is $9.95. Express Shipping is $17.95 and is available only for eligible regular-size products. Oversized items, including underarm crutches, forearm crutches, and cane chairs, are available with Standard Shipping only. Shipping rates for supported international destinations vary by destination and shipment weight and are displayed at checkout. Rehand does not currently offer a standing free-shipping threshold.

4. Estimated Delivery Times

Orders are typically dispatched within one business day.

Estimated delivery from the order date is:

Regular-size U.S. orders: Standard Shipping takes approximately 3 business days, while Express Shipping takes approximately 2 business days. Oversized U.S. orders are delivered by Standard Shipping in approximately 5–7 business days. Orders to supported international destinations generally arrive in approximately 5–7 business days.

These estimates include normal order-processing time. Delivery dates are estimates and are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, remote delivery locations, inaccurate shipping information, or other circumstances outside Rehand’s reasonable control.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number after the order has been dispatched.

Tracking information may take some time to update after the carrier receives the package.

6. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Duties are included:
Where expressly stated during checkout, applicable import duties and taxes are included in the amount paid to Rehand. No additional import payment should be required upon delivery, except where local authorities assess an additional charge outside our control.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Rehand is not responsible for delivery issues caused by an incomplete or incorrect address provided by the customer.

Additional shipping charges may apply if a package must be resent because of an incorrect address, refusal of delivery, or failure to collect the package.

8. Delayed or Missing Packages

Carrier tracking updates and estimated delivery dates may occasionally be delayed.

If your tracking information has not updated for an extended period, or if the package appears to be missing, please contact us with your order number and tracking information.

We will assist you in contacting the carrier and reviewing the shipment. Carrier investigations may require additional processing time.

9. Damaged Packages

If your package arrives visibly damaged, please keep the product and all original packaging.

• The outer shipping box;
• The shipping label;
• The internal packaging; and
• The damaged product.

This information may be required to submit a carrier claim or arrange an appropriate solution.

10. Split Shipments

Products from the same order may occasionally be delivered in separate packages.

When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

11. Contact Us

For questions about order processing, delivery, tracking, or damaged packages, please contact us through our Contact Us page or email:

support@rehand.com