Shipping policy

SHIPPING POLICY

Last updated: July 24, 2026

Thank you for shopping with Rehand. This Shipping Policy explains how orders placed through rehand.com are processed and delivered.

1. Shipping Destinations

Rehand offers shipping to customers in the United States and selected international destinations.

Available shipping options may vary depending on the destination, product, package size, and local delivery availability.

If we are unable to ship an order to the address provided, we will contact you using the information submitted with your order.

2. Order Processing

Orders are typically inspected, prepared, and dispatched within 1 business days after the order is successfully placed and payment is confirmed.

Business days do not include weekends or public holidays.

During holidays, promotional events, product launches, or periods of unusually high demand, processing may take longer.

3. Shipping Rates

Standard shipping is complimentary on orders over $99.

For orders that do not qualify for free shipping, any applicable shipping charge will be displayed during checkout before payment is completed.

Free-shipping eligibility may depend on the order value, destination, product type, and available shipping service.

4. Estimated Delivery Times

Estimated delivery times vary depending on the destination, carrier, customs processing, and product availability.

United States:
2–3 business days after dispatch.

International destinations:
5–7 business days after dispatch.

Delivery estimates begin after the order has been dispatched and do not include order-processing time.

Estimated delivery dates are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, remote delivery locations, or other circumstances outside Rehand’s reasonable control.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number after the order has been dispatched.

Tracking information may take some time to update after the carrier receives the package.

6. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Duties are included:
Where expressly stated during checkout, applicable import duties and taxes are included in the amount paid to Rehand. No additional import payment should be required upon delivery, except where local authorities assess an additional charge outside our control.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Rehand is not responsible for delivery issues caused by an incomplete or incorrect address provided by the customer.

Additional shipping charges may apply if a package must be resent because of an incorrect address, refusal of delivery, or failure to collect the package.

8. Delayed or Missing Packages

Carrier tracking updates and estimated delivery dates may occasionally be delayed.

If your tracking information has not updated for an extended period, or if the package appears to be missing, please contact us with your order number and tracking information.

We will assist you in contacting the carrier and reviewing the shipment. Carrier investigations may require additional processing time.

9. Damaged Packages

If your package arrives visibly damaged, please keep the product and all original packaging.

• The outer shipping box;
• The shipping label;
• The internal packaging; and
• The damaged product.

This information may be required to submit a carrier claim or arrange an appropriate solution.

10. Split Shipments

Products from the same order may occasionally be delivered in separate packages.

When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

11. Contact Us

For questions about order processing, delivery, tracking, or damaged packages, please contact us through our Contact Us page or email:

support@rehand.com