Global Shipping
U.S. Standard Delivery: Regular-size products are typically delivered in approximately 3–5 business days.
U.S. Express Delivery: Eligible regular-size products are typically delivered in approximately 1–2 business days.
U.S. Oversized Delivery: Underarm crutches, forearm crutches, and cane chairs are delivered by Standard Shipping in approximately 5–7 business days.
Fast Dispatch: Every order is inspected and shipped within 1 business day.
U.S. Delivery: U.S. orders are delivered within 3 business days.
International Delivery: Orders to other supported countries arrive within 5–7 business days.
Track Your Order: Tracking details are emailed as soon as your order ships.
Hassle-Free Returns
The 30-Day Window: Please initiate your return request within 30 days of receiving your order.
Product Condition: To qualify for a full refund, items should be returned in their original packaging and in their original, "like-new" condition.
Verification: To help our technical team understand your concern and improve our designs, we may ask for a photo or a short video of the product before authorizing the return.
Due to the personal nature of certain mobility aids, products that come into contact with bodily fluids—such as bathroom safety equipment, braces, or cushions—cannot be returned once the original packaging has been opened. This policy protects the health of our staff and ensures every customer receives a pristine, sanitary product.
Cancellations & Refunds
Order Cancellations: We process orders quickly to ensure fast delivery. If you need to cancel, please contact us within 2 hours of placing your order. After this window, the order will follow our standard return policy.
Refund Timeline: Once your return is received and inspected at our warehouse, we will issue a credit to your original payment method. Most banks reflect this credit within 2 to 4 weeks.
Shipping Costs & Fees
For approved warranty replacements within the one-year warranty period, Rehand will provide the replacement product at no cost and cover the shipping cost to send it to you. For your convenience, we can provide a prepaid return label and deduct its cost from your final refund amount.
Note on Heavy Items: For items weighing 20 lbs or more, a 20% restocking fee applies. This covers the extensive inspection and repackaging required for larger equipment.
How can we help?
If you have any questions regarding your delivery or need to start a return, please reach out to our dedicated support team.