Shipping & Returns
Reliable global delivery and straightforward returns, helping you get back to what matters most.
Global Shipping
We know that receiving your mobility support on time is crucial for your daily plans. That’s why we’ve optimized our logistics to reach you wherever you are in the world.
- 🚚 Complimentary Shipping: We offer free standard shipping on all orders over $59.
- 🌍 Worldwide Reach: Our products ship globally, ensuring support is available regardless of your location.
- ⏱️ Prompt Processing: Every order is carefully inspected and dispatched within 2 business days.
- 📦 Full Transparency: You will receive a tracking number via email as soon as your package is on its way, so you can monitor its progress in real-time.
Hassle-Free Returns
We want you to feel confident in your choice. If a product isn't quite the right fit for your specific needs, our return process is designed to be as simple and fair as possible.
Eligibility & Requirements
To ensure a smooth refund or exchange, please keep the following in mind:
- The 30-Day Window: Please initiate your return request within 30 days of receiving your order.
- Product Condition: To qualify for a full refund, items should be returned in their original packaging and in their original, "like-new" condition.
- Verification: To help our technical team understand your concern and improve our designs, we may ask for a photo or a short video of the product before authorizing the return.
Hygiene & Health Safety
Due to the personal nature of certain mobility aids, products that come into contact with bodily fluids—such as bathroom safety equipment, braces, or cushions—cannot be returned once the original packaging has been opened. This policy protects the health of our staff and ensures every customer receives a pristine, sanitary product.
Shipping Costs & Fees
While we cover the cost of getting the product to you, the cost of return shipping is the responsibility of the customer. For your convenience, we can provide a prepaid return label and deduct its cost from your final refund amount.
Note on Heavy Items: For items weighing 20 lbs or more, a 20% restocking fee applies. This covers the extensive inspection and repackaging required for larger equipment.
Cancellations & Refunds
Order Cancellations: We process orders quickly to ensure fast delivery. If you need to cancel, please contact us within 2 hours of placing your order. After this window, the order will follow our standard return policy.
Refund Timeline: Once your return is received and inspected at our warehouse, we will issue a credit to your original payment method. Most banks reflect this credit within 2 to 4 weeks.
How can we help?
If you have any questions regarding your delivery or need to start a return, please reach out to our dedicated support team:
support@rehand.com